ActivTrak vs Teramind Employee Monitoring Software

Employee Monitoring

ActivTrak, Teramind, and CurrentWare are powerful employee monitoring software solutions to help you keep track of your remote workforce.

They all allow you to monitor user activity including measuring employee productivity, detecting insider threats, and measuring app usage.

CurrentWare offers a robust employee monitoring solution that helps businesses boost productivity and ensure compliance. With tools for tracking web usage, application activity, screen monitoring, and USB device access, CurrentWare provides comprehensive insights into employee performance. 

Its real-time monitoring and detailed reporting capabilities enable managers to identify productivity trends, optimize workflows, and address potential issues promptly. 

Whether you’re managing remote teams or ensuring adherence to company policies, CurrentWare’s intuitive interface and customizable features make it the ideal solution for streamlined, effective employee monitoring.

Web Filtering

CurrentWare’s BrowseControl provides the best alternatives to ActivTrak and Teramind’s web filtering features.  BrowseControl makes blocking websites such as Google Drive, pornography sites, and distracting websites as easy as a few clicks with its Category Filtering feature.

While ActivTrak is not designed to be web filtering software, for an extra $2 USD user/month you can get the “Screen Details” add-on that adds screenshots, alarms, additional web activity details (title bars, URLs, subpages), and the website blocking function.

Teramind’s web filtering capabilities are more robust than ActivTrak, though they fall short of CurrentWare’s BrowseControl as it lacks the ability to block websites based on category; you can only block specific websites.

CurrentWare’s web filtering and internet security tools help businesses maintain a secure and productive online environment. With customizable filters, you can block access to inappropriate or non-work-related websites, reducing distractions and safeguarding sensitive data.

Additionally, CurrentWare’s web filtering features prevent employees from accessing malicious sites, helping to protect your organization from cybersecurity threats. By offering detailed reports on web activity, CurrentWare gives you the insights needed to ensure compliance, improve productivity, and minimize risks associated with internet usage in the workplace.

Data Loss Prevention

CurrentWare’s data loss prevention features make it an excellent alternative to ActivTrak and Teramind for protecting sensitive information from being illicitly transferred to portable storage devices, cloud storage services, and other egress points.

CurrentWare’s DLP capabilities include USB control to prevent data leaks to removable media devices, web category filtering to block web-based data egress points, and user activity monitoring to identify high-risk user behavior such as attempts to use blocked peripheral devices.

CurrentWare’s data loss prevention (DLP) tools help safeguard sensitive information from theft and leaks. With features like device control, file transfer monitoring, and real-time alerts, you can prevent data breaches and ensure compliance with industry regulations. By restricting the transfer of sensitive data via USB drives, external storage, or cloud services, CurrentWare minimizes the risk of data theft.

ActivTrak’s USB security features are limited to USB activity alarms that require an additional $2 PUPM. ActivTrak does not provide reports or dashboards to audit USB activity.

Data loss prevention is one of Teramind’s greatest assets; the platform provides advanced DLP features such as OCR, email monitoring, and printed document tracking.

Setup & Deployment

Thanks to its simple interface and setup process, getting started with CurrentWare is easy—whether or not you’re an experienced system administrator. CurrentWare offers a variety deployment options that suit the installation needs of organizations of all sizes.

While ActivTrak is compatible with both MacOS and Windows, they only provide support for Agents running on OS versions that are capable of receiving up-to-date security patches from their vendors. For this reason ActivTrak is not suitable for environments that need to monitor devices whose operating systems have reached end-of-support/end-of-life status.

While Teramind offers macOS support, it has limited functionality compared to its Windows-based counterpart. Teramind on Mac is also only supported on macOS 15 (Sequoia), macOS 14 (Sonoma), macOS 13 (Ventura), macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.15 (Catalina) and macOS 10.14 (Mojave).

The following features are NOT supported in Teramind’s Mac agent:

• Behavior Policies and Rules – Agent Schedule

• Email Monitoring

• Instant Messengers Monitoring

• Social Media Monitoring

• Camera Usage Monitoring

• Search Monitoring

• Console Commands Monitoring

• Audio Recording

• Remote Update from the Computers page (on-premise deployments)

• Automatic Agent Updates for cloud hosted customers can be enabled by request

Customer Support

ActivTrak, Teramind, and CurrentWare provide several customer support channels to ensure that their customers get the most out of their platforms.

CurrentWare Customer Support

CurrentWare’s live customer support is focused on core North American business hours of 8am-6pm EST, Monday to Friday. Outside of those hours, their training videos and knowledge base provide critical guidance for deploying and troubleshooting their solutions.

Teramind Customer Support

Teramind’s on-premise and private cloud (AWS, Azure, etc.) deployments are eligible for 24×7 follow-the-sun support and an Enterprise SLA, providing peace of mind for organizations that need high support availability for their employee monitoring software.

ActivTrak Customer Support*

ActivTrak’s support hours vary based on whether you stick with their Standard support  tier that is included with all of their paid subscription plans or if you opt to pay extra for their Premier or Signature support plans.

ActivTrak’s Standard support tier includes 24×7 access to onboarding and educational resources as well as live chat, email support & scheduled calls for active support cases.

Their Premier support tier adds faster response times, on-demand coaching sessions, and technical configuration and tuning once per year.

Their Signature support tier includes the Premier tier’s perks alongside a dedicated technical account manager, annual health checks, priority ticket routing, a dedicated customer success manager, guided onboarding and 1:1 support, a tailored customer success plan, and up to 10 hours of integration support.

ActivTrak’s support hours are:

1. Live Chat: Standard (M-F 8 a.m. – 6 p.m. CT) / Premier (M-S 8 a.m. – 6 p.m. CT) / Signature (24×7)
2. Email operating hours and response times: Monday through Friday (8 a.m. – 6 p.m. CT), Standard < 12 hours / Premier < 8 hours / Signature < 2 hours