How the Automotive Industry Meets FTC Compliance With CurrentWare’s Critical Safeguards
CurrentWare provides us with the control and auditing capabilities we need to ensure employees aren’t putting the company at risk with personal use of our devices.
About the Company
This case study covers an American automotive dealer that owns and operates 3 dealerships that specialize in new, certified, and used cars.
Their managed service provider sought out CurrentWare when their client needed to monitor and limit employee PC activity as part of their compliance requirements for the FTC’s Safeguards Rule.
| Headquarters United States | Industry Automotive |
| Business Type B2C | Company Size 150-200 Employees |
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The Federal Trade Commission’s (FTC) Safeguards Rule (known fully as “Standards for Safeguarding Customer Information”) is one of three major guidelines that comprise the FTC’s Gramm-Leach-Bliley Act (GLBA).
The goal of the Safeguard Rule is to ensure the security and confidentiality of customer information, protect against threats to the integrity of that information, and protect against unauthorized access to information that could result in inconvenience or harm to the customer.
When the FTC released updated requirements for the Safeguard Rule, auto dealerships were required to meet many of the same data security compliance requirements as traditional financial institutions.
As the IT professional responsible for enacting the dealership’s revised information security plan, J.S. knew he needed far more visibility and control over employee computer usage than he could get from his network’s existing firewall.
I like BrowseReporter because it shows me more than simply what URLs are being visited; I can drill down further to see exactly what my users were doing on a given website or application.
Once I saw the reporting capabilities I signed up for the trial and now I’m using it with multiple clients at different locations.
Protecting Endpoints Against Misuse
To meet their data security compliance requirements, the MSP knew he needed a solution to enforce the dealership’s information security policies.
One key policy was to ensure that no personal email accounts were accessible on company-provided devices.
Using BrowseControl’s website blocking features, the MSP was able to restrict access to any email service providers that were not explicitly authorized for use by the company.
From there, BrowseReporter’s internet and application usage tracking features provided them with the insights needed to fully understand how technology was being used within the company.
From the central console they could readily access the activity logs of each workstation and audit them on an as-needed basis.
Monitoring Employee Productivity
Alongside improved security, ensuring the acceptable use of technology provides tangible productivity benefits.
With BrowseReporter’s employee productivity monitoring features, organizations get insights into how much time is spent on websites and applications that they consider unproductive.
These insights can be further customized based on groups of users/PCs to tailor what is measured as unproductive based on the unique needs of each department.
Based on those insights, BrowseControl’s web filtering and app blocking capabilities can be used to restrict access to websites and applications that are commonly abused and serve no legitimate work purpose.
Productivity monitoring is going to be very useful. I have a list of sites and apps that each department is supposed to use, so I know any use outside of that likely isn’t work related.
Saving Time With Automated User Activity Reports & Alerts
As a Managed Service Provider with many clients, J.S. needs to manage their time carefully.
Thanks to BrowseReporter’s user activity alerts feature they can spend less time manually auditing user activity logs and more time focusing on his core tasks.
Should another member of staff require regular access to user activity data, they can either provide limited access to specific user data within the management console or schedule reports to be sent to designated inboxes on a regular basis.
As the sole IT person I need tools that get me the results I need fast. I have many clients so I can’t just sit and monitor internet activities all day. BrowseReporter alerts me to the bad stuff so I can prioritize my time.
FREE DOWNLOAD
Internet Use Policy Template
Download this FREE internet use policy to set standards for acceptable internet usage in your organization.
- Disclose the organization’s intent to monitor internet use
- Communicate acceptable standards for technology use
- Describe your users’ rights and responsibilities
Going Beyond the Firewall
To meet their compliance requirements for the Safeguards Rule, the auto dealership needed to maintain an auditable record of user activity on each workstation.
While their firewall did provide some internet monitoring and restricting capabilities, it lacked the ease-of-use and granularity they needed to quickly and effectively meet their requirements.
Thanks to BrowseReporter’s granular reporting capabilities, the dealership’s MSP can readily investigate how each individual workstation is being used.
To protect our data we need more than just the ability to block websites; we need to see exactly what our users were doing.
Our firewall’s logs didn’t provide us with the details we needed, so we implemented BrowseReporter.
CurrentWare’s Customer Support Makes All the Difference
Even the best software can fail to meet the needs of a business if it’s not backed by a technical support team that ensures its customers receive the assistance they need.
The CurrentWare team prides itself on its ability to provide high quality customer support.
Many companies force their customers to pay extra for product training, have their inquiries rot in a support ticket queue, and answer to level 1 techs that simply copy and paste snippets from support articles.
CurrentWare’s approach to customer success is different—each member of the CurrentWare support team is extensively trained to provide the service our customers need to thrive.
In my nearly 40 years in the IT business I’ve worked with a lot of support teams.
I really appreciate CurrentWare going the extra mile to help me get the most out of the product.
They’ve definitely outweighed any of the other competitors that I’ve looked at.
CurrentWare’s support team makes the whole product worth its weight in gold.
Being able to actually interact with somebody and set up a remote support session has been invaluable.
With what little time I have, I need support I can rely on rather than wasting time waiting on emails and hoping someone will eventually set something up.
CurrentWare’s Product
Development Philosophy
As customers like this automotive dealership continue to grow, CurrentWare has grown alongside them. We continuously make improvements to our products based on the feedback and ideas of real users such as them.
I appreciate being able to influence the product roadmap.
CurrentWare takes a genuine interest in making a product that works for me and what I need.
They’ve been really receptive to feedback; that’s what makes it a long lasting product.
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