Our support team is requesting log files from you

1) Server Logs

Zip up all the log files from the CurrentWare Server log directory & upload them to us.

The default directory is C:\Program Files (x86)\CurrentWare\logs\

2) SQL DATABASE

For instructions on how to backup your SQL database, visit this article

Upload Files

3) Client Logs & DATABASEs

Zip up the following log files & databases from one of your affected client computers & upload them to us.

  • All the log files from (10+ files):
    C:\Windows\SysWOW64\wcsystck\logs\
  • 2 database files from:
    C:\Windows\SysWOW64\wcsystck\wcrb.cwk
    C:\Windows\SysWOW64\wcsystck\wcrbbw.cwk
Upload Files